At iBook, we are committed to your satisfaction. If you’re not fully happy with your purchase, we’re here to help.

1. Eligibility for Returns:

Books can be returned within 7 days of delivery, as long as they are in their original, unused condition.

2. Return Conditions:

  • Items must be returned in their original condition (unused and undamaged).
  • Proof of purchase (receipt or order confirmation) is required.
  • Digital content (e.g., PDFs or video access) is non-refundable.

3. How to Request a Return:

  • Contact us via WhatsApp:01280004002
  • Please include your order number, reason for return, and photos of the product if necessary.
  • We will review your request and respond within 2–3 business days.

4. Refund Process:

  • Once your return is approved and the product is received, a refund will be issued within 7 business days to your original payment method.
  • Shipping fees are non-refundable.

5. Exchanges:

If the item you received is incorrect or damaged, we will replace it at no additional cost.